Privacy Policy

1. Introduction

Welcome to Rajwadi Rajputi Poshak ("we", "our", "us"). We value your privacy and are committed to protecting the personal information you share with us while browsing our boutique website, ordering custom or ready-to-wear Rajputi poshaks, or interacting with our concierge.

This Privacy Policy explains what information we collect, how it is used, stored, and protected in compliance with the Information Technology Act, 2000 and applicable digital privacy regulations in India.

2. Information We Collect

When you visit or place an order through our store, we collect the following categories of information:

• Contact & Delivery Information: Full name, shipping and billing address, email address, mobile phone number, and postal code.
• Order & Customization Details: Items purchased, custom bespoke tailoring measurements (if provided), order notes, and transaction history.
• Payment Transaction Data: Transaction reference IDs, payment status, and chosen payment method. (Please note: We do NOT store your credit card numbers, CVVs, or bank PINs on our servers. All financial transactions are securely handled by certified payment gateways like Razorpay).
• Technical & Device Data: IP address, browser type, operating system, pages viewed, and referral URLs to optimize website speed and mobile responsiveness.

3. How We Use Your Information

We use your personal data strictly for legitimate business and fulfillment purposes:

• Processing, packing, and dispatching your poshak orders.
• Sending automated order confirmation emails, invoices, and real-time courier tracking links.
• Providing customer support and designer consultation via WhatsApp or phone call.
• Facilitating exchanges or size alterations as per our store policy.
• Preventing fraudulent orders and maintaining platform security.

4. Sharing & Disclosure of Information

We do not sell or monetize your personal information. We only share necessary details with trusted partners who help us deliver your poshak safely:

• Logistics & Courier Partners: Third-party couriers (e.g., Shiprocket, Delhivery, BlueDart, DTDC) receive your name, delivery address, and phone number solely for package delivery.
• Payment Gateways: PCI-DSS compliant payment aggregators (e.g., Razorpay) to authorize transactions securely.
• Legal Authorities: We may disclose information if mandated by Indian law, court summons, or to protect the legal rights and safety of our customers and brand.

5. Data Security & Retention

We implement industry-standard 256-bit SSL encryption, firewalls, and restricted database access to safeguard your data against unauthorized access, alteration, or theft.

We retain transaction records only as long as necessary for tax compliance, accounting audits, GST reporting, and order history support.

6. Cookies & Tracking Technologies

Our website uses essential cookies to remember your bag items, active session, and preferences during checkout. You can disable cookies in your browser settings, though some shopping features may not function seamlessly.

7. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction or updating of inaccurate delivery information.
• Opt-out of any promotional messages or email communications at any time.

8. Grievance Officer & Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or the handling of your personal data, please contact our support team: